Connection help
Having trouble connecting?
Start with what the app shows: no internet, a server list that will not refresh, or a connection that will not complete. Each has a different next step.
Check your internet connection
Disconnect the VPN and try opening a regular website. If you are offline, restore Wi-Fi or mobile data. Then return to Liska VPN and try connecting again.
The server list is empty or will not refresh
- 1
Open Servers by tapping the country row on the home screen, then tap Refresh.
- 2
Wait for the result: Refreshing… means the request is in progress; Servers updated means it succeeded.
- 3
If the app says it could not refresh the list, switch between Wi-Fi and mobile data and try again. If servers are already listed, you can try connecting to one of them.
Refresh fetches the server list. It does not reconnect the VPN.
The selected server will not connect
Try Auto-select or another country. Allow the VPN connection if Android asks. Choosing a new country while connected starts a switch; if the app offers Reconnect, tap it.
Only one app or site is having trouble
Check Exceptions: the app or site may need a direct connection. After changing exceptions, disconnect the VPN and connect again.
What to include in a support email
Tell us which step failed, the message shown, the selected country and whether you used Wi-Fi or mobile data. Include a screenshot if it helps. Do not send passwords or other secrets.
If there is no email app on your phone, write to support@liskavpn.com using your preferred email service.
Need a hand?
Tell us what happened and at which step. Contact support in the app menu prepares an email with the app version and diagnostic details. You choose when to send it.
support@liskavpn.com